Queue

Queues are instrumental in organizing, prioritizing, and monitoring the progress of your work while you are using Microsoft Dynamics CRM.

The following information pertains to queues:

1. All customizable entities can be enabled for queues. 
2. Queues may be public or private. Private queue items are only visible to the members of the queue.
3. A private queue is automatically created for each new user or team.
4. A queue can contain multiple entity types, such as tasks, emails, or cases.
5. A queue contains information about the user who is working on a particular queue item. This helps you manage your resources more efficiently and helps to prevent duplication of work. 
6. Queues can be enabled for workflows and audit. This helps improve productivity and track the entity and attribute data changes for future analysis and reporting.